Refund policy

HL ATELIER™ — Return & Exchange

At HL ATELIER, every piece is created with attention to detail, quality, and craftsmanship. We want you to love your purchase.

Return Eligibility

• Return requests must be made within 7 days of delivery.
• Products must be unused, unwashed, and in original condition.
• Items must include original packaging and tags.
• Products showing signs of wear, damage, or alteration will not be accepted.
  

Non-Returnable Items

Used or washed products

Items without original tags/packaging

Limited edition or final sale pieces (if mentioned)

Damaged / Incorrect Products

If you receive a damaged or incorrect product, contact us within 48 hours with:

Order details

Product images

Issue description

We will review and provide a suitable solution.

Refund Process

Approved refunds will be processed after product inspection.

Refunds will be issued to the original payment method.